This Refund Policy explains how NextPage IT Solutions Pvt Ltd handles cancellation and refund requests for custom software development, product development, AI development, consulting, maintenance, and ongoing service engagements. Our goal is to be fair and transparent while accounting for the time, planning, resources, and third-party costs involved in project work.

If your signed agreement, statement of work, invoice, proposal, or other written project terms include refund or cancellation provisions, those written terms will apply where they differ from this policy.

If you cancel a project before discovery, planning, design, development, resource allocation, or other meaningful work begins, you may be eligible for a refund of amounts paid in advance after deducting applicable payment processing fees, administrative costs, consultation time, or other preliminary costs already incurred for your engagement.

Once work has started, you will be responsible for work completed up to the cancellation date, including discovery, planning, design, development, testing, project management, meetings, documentation, resource allocation, and approved third-party expenses. Any advance payment that exceeds the value of completed work and incurred costs may be considered for refund.

Cancellation requests must be submitted in writing so we can stop future work, confirm the effective cancellation date, and calculate any outstanding balance or refundable amount.

For fixed-price or milestone-based projects, completed and approved milestones are non-refundable. If you cancel between milestones, work on future unstarted milestones will stop after written cancellation is received. Payments made for unstarted future milestones may be considered for refund after deducting preparation costs, committed resources, and any third-party expenses already incurred for those milestones.

Monthly retainers, maintenance plans, dedicated resource arrangements, and ongoing service contracts require at least 30 calendar days' written cancellation notice unless your written agreement states a different notice period. Services performed during the notice period remain billable under the agreed commercial terms.

Advance payments for service periods after the required notice period may be considered for refund after deducting outstanding invoices, committed resource costs, and approved expenses.

Refunds are evaluated case by case. You may be eligible for a full or partial refund in the following situations:

• We are unable to start or deliver the agreed service due to reasons within our control.
• A material technical issue prevents the delivered work from substantially meeting the agreed written specifications, and we are unable to resolve the documented issue within a reasonable timeframe.
• A verified duplicate payment or billing error has occurred.
• A written agreement or approved project plan expressly provides a refund right.

Refunds will generally not be issued for:

• Completed, delivered, or approved work, including completed milestones.
• Changes in business priorities, project direction, or preference after work has started.
• Delays caused by missing content, feedback, approvals, access, credentials, or decisions from your side.
• Third-party licenses, domains, hosting, APIs, SaaS subscriptions, paid tools, cloud services, payment processing fees, or vendor costs purchased or committed for your project.
• Services performed during a required notice period for retainer or ongoing service contracts.
• Subjective disagreements about design, wording, or minor functionality that do not materially depart from the agreed written scope.
• Service quality concerns that were not reported in a timely way or where we were not given a reasonable opportunity to review and rectify the concern.

To request a refund or cancel an active engagement, contact us in writing with your company name, project name, invoice or payment date, amount in question, reason for the request, and any supporting details or documents.

We will review your request against the agreed project terms, work completed, costs incurred, open invoices, and this policy. We may ask for more information before making a decision. Once we have the required details, we aim to respond within 7-14 business days.

Approved refunds are normally returned to the original payment method unless another method is agreed in writing. Your bank, card network, or payment provider may take additional time to post the refund.

If a refund is approved for delivered or partially delivered work, you must stop using the refunded deliverables, code, designs, documentation, credentials, strategy materials, or other project assets unless we agree otherwise in writing.

Changes to project scope, timeline, or deliverables must be documented and agreed in writing. Scope changes may affect pricing, delivery dates, milestones, and refund eligibility for the affected work.

We are not responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, cyber incidents, government restrictions, labor disputes, platform outages, internet provider failures, or similar events.

We aim to resolve refund and cancellation concerns through good-faith discussion first. If a dispute cannot be resolved informally, it will be handled according to the dispute terms in the applicable written agreement or, if no written dispute terms apply, under applicable law.

We may update this policy from time to time by posting a revised version on this page and updating the "Last updated" date.

For refund questions, billing clarifications, or cancellation requests, please contact us: