Test results needed to move from staff workflows to patients without manual handoffs
The product needed to guide patients through registration and verification, collect family and test details, handle payments, and let staff generate and share result reports through email, SMS, and in-app access.
- Patients needed mobile registration, OTP verification, login, profile setup, and password recovery without a heavy web portal
- Families needed dependent profiles with contact, date of birth, relation, location, passport, and scheduled test details
- Staff needed controlled access to users, reports, test types, locations, payments, and generated result documents
- Result delivery had to combine in-app history, PDF generation, email, and SMS notification paths
