Outrow support

A calmer way through the puzzle—and through a problem.

Start with the gameplay and connection guidance below. If the issue continues, send the minimum useful context and we will help investigate.

Clear and blocked arrows

Tap an arrow only when the space ahead of its endpoint is open. A blocked choice stays on the board and uses one life.

Lives, hints, and wand

Lives reward careful choices. Hints identify a safe next move, and the wand can clear a short sequence of legal arrows when available.

Daily Path and leaderboard

Daily Path, guest-profile preparation, rankings, display-name changes, and score submission need a working connection.

Sound, music, vibration, and motion

Open Settings to adjust music, sound, vibration, and reduced-motion preferences supported by the current build.

Prepared puzzles and progress

Outrow can keep prepared regular puzzles and local progress on the device. A first launch or new online content may still need a connection.

Contact Outrow support

Email the device model, iOS or Android version, Outrow version and build, the screen or level involved, what you expected, what happened, and steps that reproduce the problem. A screenshot can help when it does not contain private information.

Do not send passwords, API keys, advertising identifiers, private client information, or other unnecessary personal data.

Email [email protected]